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How is my financial information protected?

Last Updated: Jul 29, 2015 10:14AM EDT
Every piece of financial information is protected by encryption using National Institute of Standards and Technology approved methods.  Customer passwords are stored using an algorithm which prohibits anyone, including DriveWealth employees, from accessing your account.

Transactions are cleared on an omnibus basis by Industrial and Commercial Bank of China Financial Services, LLC (“ICBCFS”). ICBCFS holds U.S. equity securities of our customers in an omnibus account. This means that ICBCFS clears all DriveWealth customer trades through one account without requiring, gathering or retaining any information about DriveWealth’s individual customers.

Available cash is held in a money market account with Federated Investors, Inc.

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  • Support Hours:
    Sunday 8:00 p.m (EST) to Friday 5 p.m (EST)

    Chinese Support Hours:
    Sunday 8:00 p.m (EST) to Friday 5 p.m (EST)

    U.S. Market Hours:
    Monday through Friday 9:30 a.m to 4:00 p.m EST.

    No after hours trading for Live Investing Accounts.

    Call Us @ 1.800.461.2680(USA/Canada) 1.973.559.6750(International) 400.120.3072 (China) 1.973.998.5302(Fax)

    Please send all Trading Inquiries to support@drivewealth.com

    97 Main Street, Second Floor, Chatham, NJ 07928

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